RETURNS & EXCHANGES POLICY

Returns & Exchanges

If It Arrives Wrong,
We Fix It.

Nearly everything we sell is printed and poured after you order it, so most items are final sale. But if we got it wrong, that is on us, and we will make it right.

The Short Version

If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with photos and we will send a replacement at no charge.

If your package is confirmed lost in transit by the carrier, we replace it at no charge.

We do not accept returns for change of mind or a design not being what someone expected. Check the size guide and product photos before ordering, and ask us questions first. We would much rather help you pick correctly than process a problem later.

Ordered the wrong size? Technically we cannot take it back, but reach out anyway. We are a small shop and we would rather hear from you than have you stuck with something you will not wear.
Why the window is 7 days: everything is made after you order it, so there is no returned inventory sitting on a shelf. Catching problems fast is how we fix them at the source instead of letting the same error ship twice. Email replies go out within 24 to 48 business hours.

Final Sale

Made to order, cannot be returned

  • Apparel
  • Candles
  • Drinkware
  • Stickers
  • Greeting cards and paper goods
  • Magnets
  • Holiday and seasonal items
Final sale does not mean you are stuck with a problem. Damaged, defective, and incorrect items are always covered below.

Returnable

Within 7 days of delivery

  • Non custom jewelry
  • Pillow covers
  • Cosmetic bags
  • Accessories
Items must be unused, unworn, and in original packaging. Return shipping is the customer's responsibility. See fees below.

Damaged, Broken, Or Printed Wrong

Every order is inspected before it ships, but printing errors happen and glass breaks in transit. When it does, we replace it.

What to do

  1. Email customercare@untamedego.com within 7 days of delivery.
  2. Include your order number and clear photos of the damage or error. Photos are how we spot a print or packing issue and stop it from happening to the next order, so they genuinely help.
  3. We confirm within 24 to 48 business hours. Once approved, your replacement enters production on our normal timeline of 3 to 5 business days plus shipping. You do not need to send the damaged item back.
Damaged and defective items are resolved by replacement. Requests received more than 7 days after delivery cannot be processed, so please check your order when it arrives.

Wrong Item Received

If you received something you did not order, email us within 7 days of delivery with your order number and a photo of what arrived. We will get the correct item to you.

Do not ship anything back to the address on your packing slip without approval from us first. See below.

Received It As A Gift?

If something arrived broken or wrong and you were not the one who ordered it, email us anyway. Send photos and whatever you know, such as the sender's name or the email the order went to, and we will find it.

We will replace it and we will not tell them anything went wrong unless you want us to.

Lost In Transit

If tracking confirms your package was lost and it has never been marked delivered, we replace it at no charge once the carrier verifies it.

Packages marked delivered by the carrier are handled differently. Check with neighbors, your building mail area, and allow 24 hours past the scan, since carriers sometimes scan before the final drop. Reach out after that and we will help you work it out with the carrier.

Sticker only orders ship untracked via USPS First Class Mail. Delivery typically takes 7 to 10 business days after shipment. Contact us if a sticker order has not arrived after 14 business days.

Refunds

Approved refunds are issued back to the original payment method. Once we process it, please allow your bank 5 to 10 business days to post it.

Original shipping charges are not refunded.

Before You Ship Anything Back

Every return needs approval first. The address on your packing slip is a fulfillment facility, not our returns department. Anything sent there without approval may not be recoverable.

Fees on approved returns

Return shipping Paid by customer
Return label, if you request one from us Deducted from refund
Restocking and repackaging 15% of item total
Original shipping cost Non refundable
Unauthorized returns of final sale or holiday items will be shipped back to you at your expense. Refused shipments of final sale items are subject to a restocking fee, so please reach out before refusing a delivery. We can almost always sort it out faster over email.

Exchanges

Exchanges are available on returnable items only. Contact us within 7 days of delivery and we will confirm what is available.

Customers cover shipping both directions on exchanges. We will send a shipping invoice, and the replacement item ships once that is paid.

Something Not Right? Just Tell Us.

We are a small, woman owned shop and a real person reads every email. No ticket numbers, no runaround.

Email customercare@untamedego.com with your order number and we will take it from there.

Wholesale orders placed through Faire or Shopify Collective follow those platforms' terms. International orders held or refused by customs are covered in our FAQ.