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    If something isnt right with your Untamedego.com purchase, please contact our customer service support at Customersupport@untamedego.com for assistance, and well do our best to fix it! If your item does not qualify for a return or exchange, please message us for additional options as we can provide a repurchase at a significant discounted amount. 

    Please do not return items to the return address on your orders packing slip without prior approval. Items returned without approval will be subject to a fee which will be deducted from your refund, if not paid.  Unauthorized holiday returns will be mailed back to you. Refused shipments for final sale items will also be subject to a 50% fee which means you will only receive a partial refund.

       

    Broken Mug Orders: Although great precautions are taken during the packaging of each order, breakage does sometimes occur during the shipping process. This is why we include shipping insurance in our shipping charge. (Replacement orders will be processed within our normal time frame of 5-7 business days plus ground shipping time.)  We will require adequate proof of any damage or breakage reported, so please include images of the damaged item. Refunds will not be provided only replacements. 

    Damaged item or issues with print: Our items should be inspected before being shipped but at times printing errors can occur. If the received product is printed incorrectly, damaged, or in bad quality, please contact us within 7 days of your order being received and attach photos of the errors. Our team will inspect the errors and have a replacement sent out as soon as possible. refunds for damaged items will not be provided only replacements. You have 7 days from the item being received to contact us,  request received after cannot be processed.

     Returns and Exchange Criteria 

    Since all products are made to order, we do not offer returns but we do provide exchanges for applicable purchases. Feel free to contact us if you have any questions. Store Credit or Exchange can be provided if applicable.

     

    The following items are final sale and cannot be returned for an exchange, credit, or refund

      1. Jewelry
      2. Accessories ( Phone cases, blankets, mugs, bags, pillows, hats, stickers, socks, shower curtains, costumes, brushes, slippers)
      3. Lingerie
      4. Items marked as "SALE,FINAL SALE and CLEARANCE
      5. Squad collection items.
      6. Seasonal Holiday items ( costumes, holiday products such as Valentines,  Saint Patrick's Day, Cinco de Mayo, 4th of July, Festival, Halloween, Christmas,  Thanksgiving, &  Group & couple shirts or Sweatshirts) etc..
      7.  Items purchased using a discount code such as 10% or more.
      8. Custom orders.

    Please note that customer is responsible to pay for ALL shipping fees including the cost to ship the exchange item. Clearance/Sale items are final sales, no exceptions. Our policy lasts 5 days after receipt of purchase. If more days have gone by since you received your products, unfortunately, we can’t offer you a refund or exchange. 

    • Items eligible for exchange must be returned unworn, unwashed or defective with all original tags attached & plastic wrapping if applicable.. Item must be in perfect condition( no perfume, smoke smell, no stains). Items received without original packaging will be charged a 20% restocking and repackaging fee.
    • If we receive your item back and exchange does not meet the requirement, we hold the right to refuse the exchange and charge you for shipping the item back to you.
    • Once approved for the exchange, we must receive the item back within 21 days
    • If Item being exchanged is out of stock, store credit will be issued. This credit does not include initial shipping charges initially incurred.

     

     Disclaimer about Direct to Garment

    You may notice some discoloration or off-white residue on your apparel. Do not worry! This is a special solution used for printing and can sometimes leave marks during the drying process. These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, our inks are water-based and eco-friendly. This makes them feel much softer than traditional screen printed shirts, but just as durable! It might seem unusual to wash clothing after they are newly bought and even though the solution isn't harmful, its advised to wash these solutions away to avoid any potential discomfort.  Returns or exchanges will not be processed for this type of stain as its removable with one wash.

     

    Wrong Item Received
    To be eligible for an exchange for an incorrect product. You must contact us within two days of when the item is delivered by the carrier.  Please email us your order number with a picture of the wrong item.
    It is your responsibility to ensure that you choose the correct size, color, and design of the product. If you purchased a final sale item and did not check the order confirmation showing the incorrect item, we are not responsible for this. It is the customer's responsibility to notify us within one hour of the item being placed. Once your order has gone to printing, we cannot make any changes.

         

      Please do not return items to the return address on your orders packing slip without prior approval. Item return without approval will be subject to a fee which will be deducted from your refund, if not paid.  Unauthorized holiday returns will be subject to a 50% fee deducted from your refund. We do not have return labels, so you will be responsible for paying for shipping. If an item is received without a paid postage, the fee charged will be deducted with from your refund, and a fee will be charged for processing.

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next, contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at shopuntamedego@gmail.com

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your exchange credit.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We are not liable for any lost or damaged packages.
    TERMS AND CONDITIONS
      • Credits and Exchanges will be processed within 7-14 business days after we receive your package.
      • No returns or refunds no exceptions.
      • We inspect all Returns & Exchanges and reserve the right to deny or refuse a full refund, return, or exchange request.
      • Policy subject to change anytime without notice.
      • If you are unsure if your item doesn't qualify for exchanges or returns, please contact our customer service department at customercare@untamedego.com prior to submitting your order for clarification. Refund or exchanges will not be processed for the misunderstandings on our return policy.

     

    We are a small business and we aim to provide you with quality products at low prices. We can only do so if everyone abides by the aforementioned guidelines.