We offer a 100% guarantee that if for any reason you are not happy with your purchase we will do our best to fix it. We also offer replacement at no charge for items that are damaged in transit.
If something isn’t right with your Untamedego.com purchase, please contact our customer service support at Customercare@untamedego.com for assistance, and we’ll do our best to fix it!
Return Policy: Due to the made to order nature of our company, we do not accept returns on apparel, drinkware, candles, or greeting cards . We offer returns and exchanges on jewelry, pillow covers, cosmetic bag, and accessories orders.
If your order is received damaged, please make sure you contact us and provide us a photo within 7 business days after the order is delivered to qualify for a replacement.
Please do not return items to the return address on your orders packing slip without prior approval. Items returned without approval will be subject to a fee which will be deducted from your refund, if not paid. Unauthorized holiday returns will be mailed back to you. Refused shipments for final sale items will also be subject to a 50% fee which means you will only receive a partial refund.
for approved returns, it’s the customers responsibility to pay all shipping fees, if a return label is requested, the cost of the return label will be deducted from the total refund. Items that have been removed from the original packaging must be repackaged so a fee of 10% will be deducted from the order total.
Broken Mugs Or Candle Orders: Although great precautions are taken during the packaging of each order, breakage does sometimes occur during the shipping process. This is why we include shipping insurance in our shipping charge. (Replacement orders will be processed within our normal time frame of 3-5 business days plus ground shipping time.) We will require to be notified within 7 days of delivery with adequate proof of any damage or breakage reported, so please include images of the damaged item. Refunds will not be provided only replacements.
Damaged item or issues with print: Our items should be inspected before being shipped but at times printing errors can occur. If the received product is printed incorrectly, damaged, or in bad quality, please contact us within 7 days of your order being received and attach photos of the errors. Our team will inspect the errors and have a replacement sent out as soon as possible. refunds for damaged items will not be provided only replacements. You have 7 days from the item being received to contact us, request received after cannot be processed.
TO PROTECT THE HEALTH AND SAFETY OF OUR CUSTOMERS, PLEASE KEEP IN MIND THAT ALL MASKS ORDERS ARE A FINAL SALE, AND CANNOT BE RETURNED OR EXCHANGED. NO EXCEPTIONS.
Wrong Item Received
Please do not return items to the return address on your orders packing slip without prior approval. Item return without approval will be subject to a fee which will be deducted from your refund, if not paid. Unauthorized returns will be subject to a 50% fee deducted from your refund. We do not have return labels, so you will be responsible for paying for shipping. If an item is received without a paid postage, the fee charged will be deducted with from your refund, and a fee will be charged for processing.
Approved returns & exchanges: it’s the customer‘s responsibility to pay all shipping fees related to returning or exchanging a product. We do not offer return labels at no cost. If you request a return label we will deduct the cost of the return label from the refund total. For exchanges on items, we will send you a shipping invoice which would need to be completed prior to us shipping the new item.
weappreciate your business and if there’s anything that you would like us to clarify please do not hesitate to reach out.