FAQS
We'll Be Straight
With You.
Real answers. No corporate fluff. No weird robot energy. Everything you need before you order.
Before You Order
All items are made to order just for you.
May be slightly longer during holidays or high volume periods.
We recommend ordering early. If you are unsure, reach out before ordering and we will help guide you.
You are in the right place. UntamedEgo is the original source.
Orders & Processing
Production begins the next business day after your order is placed.
After production begins, orders cannot be changed or canceled.
Contact us as soon as possible and we will review your order before production begins.
Different products ship from different facilities or require different packaging. You may receive multiple packages arriving on different days.
Shipping & Delivery
- United States: typically 2 to 5 business days after processing
- International: typically 7 to 21 or more business days
Delivery times may vary based on carrier volume.
Expedited shipping may be available at checkout. This speeds up delivery time only — it does not reduce processing time.
No. Carriers may experience delays outside of our control. If your order is time sensitive, order early.
No. Shipping delays are caused by carriers and are not eligible for refunds. We will still help guide you and check tracking when needed.
Due to increased carrier volume during peak seasons, delays may occur.
Once your order ships, it is handled by the carrier. We will help guide you, but delivery is managed by the shipping provider.
Tracking & Delivery Issues
Some shipments, especially stickers, may not update regularly. Tracking can update late, skip scans, or only show movement near delivery.
Check your mailbox, neighbors, and allow 24 hours for delivery updates. If it is still missing, contact us and we will guide next steps.
Orders marked delivered are not guaranteed for replacement or refund.
If confirmed lost and not marked delivered, we will send a replacement once verified.
Returns & Replacements
Many items are made to order and are final sale. This includes apparel, candles, drinkware, stickers, paper goods, and holiday items.
If something is not right, reach out and we will help guide you toward a solution.
We will send a replacement once verified.
Approved refunds are issued back to the original payment method.
Address Issues
If the order has already shipped, we will guide you on the best next steps.
We can resend it. Additional shipping fees may apply. Original shipping is not refundable.
International Orders
If your order seems delayed, reach out and we will help look into it.
Customs fees, duties, and taxes are set by your country and are not included at checkout.
If returned, we can coordinate reshipping. Additional shipping fees may apply.
Product Details
Most UntamedEgo designs are original artwork created by our brand. Sometimes we license artwork from other amazing artists and create mashups using vintage-inspired art redesigned with an UntamedEgo twist.
Every product is chosen, designed, or reworked to feel bold, nostalgic, and unmistakably us.
Designed in the United States and produced with trusted partners to ensure consistent quality.
- Apparel: soft and durable for everyday wear
- Stickers: waterproof and weather resistant
- Candles: premium wax blends for a clean and even burn
Unisex relaxed fit.
- Size down for fitted
- True to size for relaxed
- Size up for oversized
- Machine wash cold
- Wash inside out
- Tumble dry low or air dry
Yes. Waterproof, weather resistant, and designed for real life use.
Brand & Personality
A brand for people who do not want to blend in.
People with humor, personality, and no interest in being subtle.
Yes. That is the point.
Different designs match different moods.
Recognized for bold, nostalgic designs and carried by boutiques nationwide.
Payment & Orders
This is usually a temporary authorization hold from your bank and will clear automatically.
Discounts cannot be applied after checkout.
Your order is confirmed once you receive a shipping notification. In rare cases we may need to reach out if there is an issue with your order.
Still need help?
We don't do hold music or ticket numbers.
Email customercare@untamedego.com — we respond within 24 to 48 business hours.
