Most products are made to order or prepared in small batches.
FAQS
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No corporate runaround. Just what you need before ordering—or while impatiently checking the mailbox.
Sticker orders ship through USPS First-Class.
Changes are not guaranteed after fulfillment has started.
Report damaged, defective, or incorrect items within 7 days.
Orders & Processing
How long does processing take?
Most orders require 3–5 business days before shipment. Business days are Monday through Friday and exclude major holidays.
Processing may take an additional 1–2 business days during viral launches, holidays, and unusually high-volume periods.
Processing and shipping are separate. Faster shipping does not shorten the time required to make your order.
What if I need my order by a specific date?
Please order early. Processing and delivery estimates are not guaranteed arrival dates.
If you have a deadline, email us before ordering. We can help determine whether the estimated timeline appears realistic, but we cannot guarantee carrier delivery dates.
Can I cancel or change my order?
Contact us within 24 hours of ordering. We will help if production has not started, but changes and cancellations are not guaranteed after fulfillment begins.
Include your order number and the exact change you need.
Can separately placed orders be combined?
Not always. Contact us immediately with both order numbers. Orders cannot be combined after fulfillment has started.
Why are my items arriving separately?
Different product types may be produced and shipped separately. One part of your order may arrive before the rest.
Each eligible package will receive its own shipping notification.
Shipping & Delivery
How long does United States shipping take?
Most United States orders arrive within 2–5 business days after processing.
Delivery times may vary based on destination, carrier volume, weather, holidays, and other delays outside our control.
Most orders require 3–5 business days of processing before entering the carrier’s network.
How are sticker orders delivered?
Sticker orders ship through USPS First-Class and usually arrive within 7–10 business days after shipment.
Delivery updates vary depending on the size of the order and shipping service used. Some sticker orders may receive more detailed carrier updates than others.
Verify your complete address—including apartment or unit numbers—before ordering. We cannot reroute an order after it enters the postal system.
If your sticker order has not arrived after 14 business days, email us with your order number and complete shipping address. We will review the details and determine the appropriate next step.
Does expedited shipping make production faster?
No. Expedited shipping shortens the carrier’s estimated transit time only. It does not reduce processing or production time.
Do you guarantee delivery dates?
No. Carrier delivery dates are estimates and cannot be guaranteed.
Weather, holidays, destination, and carrier volume may affect when an order arrives. If your order is needed for an event, we strongly recommend ordering early.
Do shipping delays qualify for a refund?
Carrier delays alone do not qualify for a refund while an order remains in transit.
If a package is confirmed lost by the carrier and was not marked delivered, contact us so we can review the appropriate replacement or resolution.
Tracking & Delivery Problems
Why does tracking say “USPS Awaiting Item”?
The shipping label has been created, but USPS has not recorded its first acceptance scan.
Scans may be delayed when packages are collected in bulk. Please allow up to 5 business days for tracking to update before contacting us.
Why has tracking stopped updating?
Carriers sometimes miss scans or post several updates at once. A temporary pause does not automatically mean a package is lost.
If the estimated delivery date has passed and tracking has not changed for 5 business days, email us with your order number.
My package says delivered, but I cannot find it
Please check:
- Your mailbox, porch, parcel locker, and mailroom
- Other members of your household
- Nearby neighbors or property-management staff
- The shipping address shown on the order
Carriers occasionally mark packages delivered shortly before completing the final drop. Please allow 24 hours.
Packages confirmed as delivered are not automatically eligible for replacement or refund. Contact the carrier and email us so we can review the situation.
What if I entered the wrong address?
Contact us immediately. We can update an address only if the order has not entered fulfillment, and changes are not guaranteed.
Once shipped, we cannot reroute the order. Customers are responsible for reshipping costs caused by an incorrect or incomplete address entered at checkout.
What if my package is returned to sender?
Once it returns to us, contact us to arrange reshipment. Additional shipping charges will apply.
Original shipping charges are nonrefundable. Returned packages are eligible for reshipment or store credit rather than a cash refund.
Returns & Replacements
What is your return policy?
Because most UntamedEgo products are made to order, they are final sale. We do not accept returns for a change of mind, an incorrect size ordered, or a design not being what someone expected.
Please review product photos, measurements, and size guides before ordering.
Final sale does not mean you are stuck with our mistake. Damaged, defective, or incorrect items must be reported within 7 days of delivery.
What if my item arrives damaged, defective, or incorrect?
Email us within 7 days of delivery with your order number and clear photos of the item and packaging.
Once verified, we will arrange the appropriate replacement or resolution. No arguing. No making you feel weird about reporting a genuine problem.
How are approved refunds issued?
Approved refunds are returned to the original payment method. Your bank’s processing time may vary.
Products & Sizing
How do the shirts fit?
Most shirts have a unisex, relaxed fit:
- Your usual size: relaxed fit
- One size down: closer, fitted look
- Two sizes up: oversized fit
Measurements vary by garment. Check the size chart on the individual listing before ordering.
Will my apparel look exactly like the product photo?
Small variations in color, fading, wash, print texture, and placement are normal—especially with garment-dyed and vintage-washed apparel.
Screens and lighting may also affect color. Minor differences are not considered defects.
How should I care for my apparel?
- Turn the garment inside out
- Machine wash cold with similar colors
- Do not use bleach
- Do not tumble dry
- Line dry in the shade
- Do not iron directly over the design
- Do not dry clean
Are your stickers waterproof?
Yes. Our premium vinyl stickers are waterproof, weather resistant, and UV protected.
Finishes vary and may include glossy, glitter, holographic, or another specialty finish. Check the listing for exact details.
What are your candles made with?
Our candles are made with coconut-soy wax, phthalate-free fragrance oils, and cotton wicks free from lead and zinc. Each candle is hand-poured in small batches in the USA.
Burn candles in a ventilated room and keep them away from children and pets. Individual fragrance sensitivities vary.
Will sold-out designs come back?
Some return. Others are limited releases and may disappear forever because apparently we enjoy creating emotional consequences.
Use the “Notify Me” option on the product page when available.
International Orders
How long does international delivery take?
International delivery generally takes 30–60 days after shipment. APO addresses may require additional time.
Customs processing and destination-country carriers may create delays beyond this estimate.
Please order internationally only if you are comfortable with the possibility of a long delivery window.
Will I have to pay customs fees or taxes?
Your country may charge customs duties, import taxes, brokerage fees, or other charges. These are determined by the destination country and are the recipient’s responsibility.
What happens if customs fees are refused?
The package may be abandoned or returned. If it returns to us, we can review reshipment or store-credit options.
Original shipping charges are nonrefundable. Additional shipping charges apply to reshipment.
Payment & Confirmation
When is my order confirmed?
Your order is confirmed when you receive an order-confirmation email after checkout. A separate shipping email is sent when the order is on its way.
Why didn’t I receive a confirmation email?
Check your spam, junk, and promotions folders. Also confirm that the email used at checkout was entered correctly.
If you still cannot find it, email us with your full name and the email address used at checkout.
Why does it look like my card was charged twice?
One charge may be a temporary authorization hold. Pending holds usually disappear automatically.
If both charges fully post, contact your bank and email us with your order number.
Can I apply a discount after checkout?
No. Discount codes must be entered before checkout is completed and cannot be applied retroactively.
Wholesale & Corporate Orders
Do you offer wholesale?
Yes. UntamedEgo is available to qualifying retailers through Faire and Shopify Collective.
Visit untamedego.faire.com or email us for more information.
Do you offer corporate or employee gifting?
Yes. Email your estimated quantity, product interest, destination, and required date. Large orders may qualify for custom pricing.