FAQS
We'll Be Straight
With You.
Real answers. No corporate fluff. No weird robot energy. Everything you need before you order.
Before You Order
How long does processing take?+
All items are made to order just for you.
Processing may temporarily increase during viral launches, holidays, and peak seasons. If your order is time sensitive, we recommend ordering early.
What counts as a business day?+
Business days are Monday through Friday. Weekends and major holidays are not included in processing or shipping estimates.
Need it by a specific date?+
We recommend ordering early. If you are unsure, reach out before ordering and we will help guide you.
Do you offer gift wrapping or gift notes?+
Our candles, mugs, and apparel already arrive in special gift packaging. You do not need to add anything or pay extra for it.
Can you ship directly to the recipient?+
Yes. Enter their address as the shipping address at checkout and it goes straight to them.
Add a gift note if you want them to know who it came from.
Can I combine multiple orders placed separately?+
Orders placed separately cannot always be combined once submitted. If you placed two orders in quick succession, reach out immediately and we will do our best to help before production begins.
Orders & Processing
When will my order ship?+
Production begins the next business day after your order is placed.
Can I cancel or change my order?+
After production begins, orders cannot be changed or canceled.
Placed multiple orders by mistake?+
Contact us as soon as possible and we will review your order before production begins.
Why are items shipping separately?+
Different products may ship from different production facilities to ensure the best quality and fulfillment speed for each item type. You may receive multiple packages arriving on different days. This is normal and your full order is on its way.
Shipping & Delivery
How long does shipping take?+
- United States: typically 2 to 5 business days after processing
- Sticker only orders: typically 7 to 10 business days after shipment, sent untracked via USPS First Class Mail
- International: typically 7 to 21 or more business days
Delivery times may vary based on carrier volume, location, and season.
How are sticker orders shipped?+
Sticker-only orders ship via USPS First Class Letter Mail. This is a lightweight, low-cost shipping method designed for small flat items like stickers.
If you are tracking your order via the Shop App, it may show as "in progress" or appear to stop updating while your stickers are in transit. This is normal. The order is still moving.
If your sticker order has not arrived after 14 business days, reach out and we will look into it for you.
Do you offer expedited shipping?+
Expedited shipping may be available at checkout. This speeds up delivery time only and does not reduce processing time.
Do you guarantee delivery dates?+
No. Carriers may experience delays outside of our control. If your order is time sensitive, order early.
Do you offer refunds for shipping delays?+
No. Shipping delays are caused by carriers and are not eligible for refunds. We will still help guide you and check on your order when needed.
Holiday orders+
Carrier volume increases significantly during peak seasons and holidays, which can cause delays beyond our control.
Who handles delivery after shipping?+
Once your order ships, it is handled by the carrier. We will help guide you, but delivery is managed by the shipping provider.
Tracking & Delivery Issues
Why doesn't my sticker order include tracking?+
Sticker-only orders ship via USPS First Class Letter Mail, which does not include traditional package tracking. This shipping method is designed for small lightweight items and does not generate carrier scan updates the way a standard package would.
Why does my tracking say "USPS Awaiting Item"?+
This status means USPS has received the shipment information but has not yet scanned the package at a facility. This is common with bulk shipments, where carrier scan updates can be delayed by 24 to 72 hours after the label is created.
Tracking is not updating+
Some shipments may not update regularly. Tracking can skip scans, update late, or only show movement near delivery. This is a carrier behavior and does not mean your order is lost.
Order marked delivered but not received+
Check your mailbox, porch, neighbors, and building mail area. Allow 24 hours after the delivery scan, as carriers occasionally scan packages before completing the final drop.
If it is still missing after 24 hours, contact us and we will guide next steps. Orders marked delivered by the carrier are not guaranteed for replacement or refund, but we will always do our best to help.
Package lost in transit+
If your package is confirmed lost in transit by the carrier and has not been marked as delivered, we will replace it.
Returns & Replacements
What is your return policy?+
Because nearly everything is made to order just for you, our products are final sale. This includes apparel, candles, drinkware, stickers, paper goods, and holiday items.
We do not accept returns for change of mind, wrong size ordered, or a design not being what someone expected. Please check the size guide and product photos before ordering, and reach out with questions first. We would rather help you pick correctly than process a problem later.
What if my item arrives damaged or incorrect?+
We will make it right. No hoops, no arguing, no making you feel bad about it.
How are refunds issued?+
Approved refunds are issued back to the original payment method.
What if a package is refused or returned?+
Refused or undeliverable packages that are returned to us may be reshipped at your request. Additional shipping fees will apply and the original shipping cost is non-refundable.
Address Issues
What if I entered the wrong address?+
If your order has already shipped, we are unable to reroute it. UntamedEgo is not responsible for lost or misdelivered packages resulting from an incorrect address entered at checkout. Please double-check your shipping details before placing your order.
What if my package is returned to sender?+
We can resend your order once it is returned to us. Additional shipping fees will apply. Original shipping costs are non-refundable.
International Orders
How long do international orders take?+
If your order seems delayed, reach out and we will help look into it.
Will I have to pay customs fees?+
Customs fees, duties, and taxes are determined by your country and are not included at checkout. These charges are the responsibility of the recipient and are outside of our control.
What happens if I do not pay customs fees?+
Packages refused or held by customs may be returned to us. If returned, we can coordinate reshipping. Additional shipping fees will apply and original shipping costs are non-refundable.
Product Details
Are your designs original?+
Most UntamedEgo designs are original artwork created by our brand. Sometimes we license artwork from other artists and create mashups using vintage-inspired art redesigned with an UntamedEgo twist.
Every product is chosen, designed, or reworked to feel bold, nostalgic, and unmistakably us.
Do you use AI to make your art?+
No. We do not use AI for our art.
Every design is created by real people. Our original artwork is drawn and designed by hand, and when we license art from other artists, those are real artists we pay.
Where are products made?+
Designed in the United States and produced with trusted partners to ensure consistent quality.
What materials are your products made from?+
- Apparel: soft and durable for everyday wear
- Stickers: waterproof and weather resistant holographic vinyl
- Candles: premium wax blends for a clean and even burn
Will my apparel look exactly like the product photo?+
Minor variations are normal and expected. Garment dye processes, vintage washes, distressing techniques, and small-batch production methods mean each piece may have slight differences in color tone, print texture, fading, softness, or placement.
If something arrives significantly different from what was shown, contact us within 7 days with a photo.
What sizes do you carry?+
Sizes run up to 4XL on select designs. The available range is listed on each product page, since it depends on the specific style.
If a size you need is not showing on a design you want, reach out and we will tell you whether it is available.
How do shirts fit?+
Unisex relaxed fit.
- Size down for fitted
- True to size for relaxed
- Size up for oversized
How should I care for apparel?+
- Machine wash cold
- Wash inside out
- Tumble dry low or air dry
Are your candles safe around pets?+
Our candles are 100% apricot coconut wax, phthalate free, with a cotton wick.
As with any candle, burn in a ventilated room and keep it out of reach of pets and children.
Do you offer custom or personalized designs?+
No. We do not offer personalization or custom designs.
Everything we make is a design we created, and we keep it that way so every piece stays unmistakably UntamedEgo.
Will sold out designs come back?+
Some will. Others are limited runs and will not return.
Are stickers waterproof?+
Yes. Waterproof, weather resistant, and designed for real life use.
Wholesale & Corporate Gifting
Do you offer wholesale?+
Yes. UntamedEgo is carried in boutiques across the country and we are always looking for the right shops.
Questions about wholesale, minimums, or terms? Email customercare@untamedego.com and we will get you set up.
Employee gifts or corporate orders?+
We do those. Team gifts, client gifts, holiday gifting, onboarding kits, and the office exchange nobody wants to shop for.
Reach out early for holiday orders. Everything is made to order, so lead time matters.
Brand & Personality
What is UntamedEgo?+
UntamedEgo is an independent brand built around bold nostalgia, emotional expression, and designs that start conversations. We make things that say what people are already thinking but haven't put on a shirt yet.
From viral graphic tees and holographic stickers to candles, mugs, and greeting cards, every product is designed to feel collectible, identity-driven, and unmistakably specific.
Who are your products for?+
People with humor, personality, and no interest in being subtle. People who find a design and immediately know it is theirs.
Do people react to your products?+
Yes. That is the point.
I saw this design somewhere else. Is it the same?+
It is not. UntamedEgo is the original source. Our designs have been widely copied since we launched, and knockoffs are unfortunately common. Buying directly from us ensures you are getting the real version. The quality, the print, and the product we actually stand behind.
Where else do you sell?+
We sell on our own site and on Etsy. That is it.
Why do people buy more than one?+
Our designs are collectible by nature. New drops launch regularly, some designs are limited runs, and every product is specific enough that customers find multiple things that feel made for them.
People do not come back because they have to. They come back because they found something that gets it and they want to see what is next.
Is this a good gift?+
Why do people trust UntamedEgo?+
UntamedEgo has been carried in 200+ boutiques nationwide, built a cult following through original bold designs, and has processed over 300,000 orders. Our designs have gone viral, been widely imitated, and earned thousands of five-star reviews from customers who keep coming back.
People trust us because the products are real, the quality holds up, and the designs say exactly what they were supposed to say.
Payment & Orders
Why was my card charged twice?+
This is usually a temporary authorization hold from your bank and will clear automatically within a few business days.
Do you offer a discount for new customers?+
Yes. Sign up for our emails and texts and we will send you a discount code.
You will also get early access to new drops and restock alerts before they sell out again.
I never got my order confirmation+
Check your spam and promotions folders first. Confirmation emails land there more often than they should.
Still nothing? Email us with the name and email used at checkout and we will resend it.
Can I apply a discount after purchase?+
Discounts cannot be applied after checkout is complete.
Does my order confirmation mean my order is accepted?+
Your order is confirmed once you receive a shipping notification. In rare cases we may need to reach out if there is an issue with your order.
Accessibility
Is your website accessible?+
We are committed to making our website accessible to all customers, including those using assistive technologies. We actively work to improve the accessibility of our site and welcome feedback.
If you experience difficulty accessing any part of our website or need assistance placing an order, please contact us at customercare@untamedego.com and we will help.
Still need help?
We don't do hold music or ticket numbers.
Email customercare@untamedego.com and we will respond within 24 to 48 business hours.
Response times may be slightly longer during launches, holidays, and high-volume periods.